ck66y Privacy Policy & Data Protection

1. Introduction & Scope

ck66y is a trusted online gaming and betting platform for players in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This Privacy Policy ("Policy") explains how ck66y collects, processes, stores, discloses, and protects your personal information.

This policy applies to all of the following:

• All registered and unregistered visitors to the ck66y website;
• All members who use our platform from any device;
• All individuals who contact our customer support.

By reading this policy, you will understand what responsibilities ck66y fulfils regarding your information and what rights you have.

2. What Information We Collect

ck66y collects the information necessary to operate the platform. This information falls into two main categories — information you provide directly, and information collected automatically.

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID or passport number
• Current address and district
• Email address
• Mobile number

2.2 Financial Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction history — dates and amounts of deposits and withdrawals
• Wallet balance information

Note: ck66y does not collect or store full bank account numbers or bank card details.

2.3 Gaming Activity Information

• Betting history, results, and amounts
• Game preferences and session duration
• Bonus claims and wagering progress
• VIP level and reward points

2.4 Technical Information

• IP address and device type
• Browser version and operating system
• Time spent on the site and page visit history
• Referral source (which page or channel you came from)

3. How We Collect Information

ck66y collects information through the following methods:

• Registration form: Information you provide directly when creating an account.
• Login & sessions: Device and network information collected at each sign-in.
• Transaction processing: Information received from the payment gateway during deposits and withdrawals.
• Customer support contact: Messages you send via live chat or email.
• Cookies & analytics: Information collected automatically while browsing the site.
• KYC verification: Documents you upload to confirm your identity.

4. Purpose of Using Information

ck66y uses the information collected for the following legitimate purposes:

4.1 Account Management

Information is required to create, verify, and keep your account active. Age verification (21+ years), identity confirmation, and account security are all carried out using this information.

4.2 Service Delivery & Improvement

Information is used to deliver a personalised experience based on your gaming preferences, recommend new games and features, and improve platform performance.

4.3 Financial Transaction Processing

Information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to maintain transaction history, and to detect suspicious financial activity.

4.4 Security & Fraud Prevention

Information is analysed to prevent unauthorised account access, detect multiple accounts, prevent bonus abuse, and counter money laundering.

4.5 Customer Support

Your account history is used to resolve your complaints and queries quickly and to ensure round-the-clock support.

4.6 Responsible Gaming Support

Gaming patterns are analysed to identify excessive gaming behaviour and to provide assistance where needed.

5. Sharing Information with Third Parties

ck66y never sells your personal information. However, limited information may be shared with trusted partners in specific circumstances:

5.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, and Upay to complete transactions. These partners are governed by their own privacy policies.

5.2 Technology Service Providers

Game software companies (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) and platform infrastructure providers may receive limited operational information to ensure effective service.

5.3 Legal Obligations

We may be legally required to disclose information in response to a court order, government directive, or a valid request from a relevant authority. Such disclosures are kept to a minimum.

5.4 Fraud Prevention Services

Limited information may be shared with specialist third parties to meet fraud detection and anti-money laundering (AML) standards.

6. Data Storage & Security

ck66y applies industry-standard security measures to keep your information safe:

• SSL encryption: All data transfers are secured with 256-bit SSL encryption.
• Data encryption: Stored sensitive information is kept in an encrypted state.
• Access controls: Only authorised staff can access the information they need.
• Regular security audits: Regular audits are conducted to identify system vulnerabilities.
• Two-factor authentication (2FA): An additional layer of security for account login.
• Firewall protection: Prevention of unauthorised access at the server and network level.

Data stored on cloud servers is held in secure data centres where physical security measures are in place. In the event of a security breach, affected users will be notified as quickly as possible.

7. Cookies & Tracking Technologies

The ck66y website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the site experience.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security, and ensuring basic site functionality. They cannot be disabled.

7.2 Functionality Cookies

These cookies are used to remember your preferred language, game filters, and interface settings. They can be disabled, but your site experience may be limited.

7.3 Analytics Cookies

Analytics cookies collect information to understand which parts of the site are used most and where improvements are needed. This information is generally collected anonymously.

You can manage cookies from your browser settings. However, blocking essential cookies may prevent ck66y from working properly.

8. User Rights

As a ck66y user, you have the following rights regarding your own information:

8.1 Right to Access

You may request a complete overview of what information we hold about you. Much of this can be viewed directly from the "My Profile" section of your account; for a full record, contact [email protected].

8.2 Right to Rectification

If any of your information is incorrect, you may request a correction. Verification documents may be required to change identity information.

8.3 Right to Erasure

After fulfilling legal obligations, you may request that your account be closed and your information deleted. However, financial transaction records must be retained for a set period.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be limited, such as while the accuracy of the information is disputed.

8.5 Withdrawal from Marketing Messages

If you no longer wish to receive promotional emails or notifications, you can unsubscribe from account settings. Service-related messages (transaction confirmations, security alerts) cannot be turned off.

To exercise any of the above rights, email [email protected] or contact us via live chat. Requests will be responded to within a reasonable time of receipt.

9. Data Retention Period

ck66y does not retain information longer than necessary. The retention period for different types of information is as follows:

• Account information: For as long as the account is active and for a minimum of 5 years after closure.
• Financial Transaction Records: Minimum 7 years as required by financial regulations.
• KYC Documents: At least 5 years after account closure.
• Customer Service Communications: 3 years after the last contact.
• Technical Logs: Usually deleted after 12 months.

Data may be retained beyond the specified period if required for legal obligations, dispute resolution, or security investigations.

10. Protection of Minors

ck66y is strictly for persons aged 21 and above. We do not knowingly collect information from any minor.

Age is verified at the time of registration. If we receive information indicating that a user has registered with a false age, that account will be suspended immediately and the associated data will be deleted.

If you believe that information belonging to a child or minor has been submitted to us by mistake, please notify us immediately at [email protected].

11. Policy Changes

ck66y reserves the right to amend this privacy policy as needed. In the event of changes, the following steps will be taken:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the site after any changes will be considered acceptance of the updated policy.

You are advised to review this page regularly, especially if you are a regular user of ck66y.

12. Contact

For any questions, concerns, or requests related to privacy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 from any page on the site

We will acknowledge receipt of your privacy request and respond as soon as possible — typically within business days. Additional time may be required for complex requests.